Mystery Shopping Programs Guide Highlights Methods to Improve Customer Experience with Secret Shoppers Reality Based Group's Quick Start Guide to Mystery Shopping Programs outlines how businesses can assess customer interactions through various mystery shopping methods. The guide details approaches such as written, video, phone, and online evaluations to observe staff performance a... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf