Ever feel like your users are slipping through the cracks—but you’re not sure where or why? That’s where a user journey map comes in. It’s not just a diagram—it’s a storytelling tool that helps you step into your user’s shoes, understand their emotions, and fix what’s broken in your product experience. Whether you’re trying to boost conversions, streamline onboarding, or turn casual u... https://www.plgos.com/blogs/how-to-create-a-user-journey-map-a-step-by-step-guide