Emotions don't just happen, regardless of what's happening in your life; emotions are always preceded by thought and/or a idea. The agent asks people to physically feel things like door handles, surfaces (for quality) and move purchasers to closely at particular features. https://www.digitaljournal.com/pr/news/press-advantage/freshbi-explains-the-use-of-a-template-app-to-connect-salesforce-to-power-bi